Play Century

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, and payment details when you make a booking.
• Booking Information: Date, time, duration, and preferences for your turf bookings.
• Usage Data: Information about how you interact with our website and booking system.
• Communication Data: Records of your communications with us via phone, email, or messaging platforms.

2. How We Use Your Information

We use your information for the following purposes:

• Processing and confirming your turf bookings
• Sending booking confirmations, reminders, and updates
• Processing payments and maintaining financial records
• Communicating with you about your bookings or inquiries
• Improving our services and customer experience
• Sending promotional offers and updates (with your consent)
• Complying with legal obligations and resolving disputes

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: To process your payments securely
• Service Providers: Third-party services that help us operate our business (e.g., SMS/email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for accounting and legal purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from promotional communications at any time
• Data Portability: Request your data in a structured, machine-readable format

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.